Train Ticket Amendments & CancellationsNational Rail Conditions of Carriage

 

Depending on the type of train ticket you purchased and the terms and condition applicable to it you may be able to cancel and obtain a refund or make changes to / amend your ticket.

If you are unsure what type of ticket you have purchased please refer to your email booking confirmation to determine the ticket type that you purchased.

A summary of ticket types and which tickets may be amended, cancelled or refunded you may refer to is here.

Amending Your Train Ticket

Generally travel dates and times on all train tickets are able to be amended, but is important that you are aware of the following:-

  • You can amend dates and times but NOT the departure point, destination or train operator.
  • Amendments should be processed within 28 days of the travel date that you wish to amend.
  • If the fare type paid is no longer available or has changed the cost of the new fare will apply.
  • You will be charged a £10 administrative fee for refunding your original ticket.

Note: If your ticket is refundable and/or your travel dates are less than 28 days away it may be more economical to cancel your booking and then re-book a new ticket in which instance the destination, origin and train operator do not have to be the same.

How To Amend Your Ticket(s)

You may request ticket amendments in person at any National Rail station with a staffed ticketing counter. Please note that at a station you will be charged £10 per passenger, per journey plus any increase in ticket cost.

If you purchased tickets through Railsaver or Raileasy, you may request an amendment by using the online form below.

To amend your train tickets online please first re-book a new ticket online with your new dates/times using the booking form at the top of this page, and then complete the form below:-

 

Rail Saver Ticket Amendment Request

 

 

Very Important: If you have already collected your original tickets or the tickets have been posted out to you must first post the original tickets back to us to the address given above before we can refund you. We always recommend sending tickets via recorded delivery.

Railsaver Amendments
PO Box 3522, Stafford
ST16 9PY

For further assistance with completing your amendment request to email us or call 0843 289 4458* during office hours. Please note that amendments cannot be done telephonically.

*Calls cost 4.2 pence per minute plus VAT from a UK landline. Calls from a mobile phone vary depending on your individual tariff and provider but typically (based on iPhone 12 month contract with Tesco mobile) calls from a mobile should cost around 20 pence per minute. Lines are open 9am till 5pm Mon-Fri.

 

Canceling Your Train Ticket

Generally only Off-Peak and Advance fare train tickets that are cancelled are refundable.

You have within 28 days of the travel date for a single and of the return date for returns to cancel your booking.

All refunds for cancelled bookings will be made back to the credit / debit card that was used to complete payment for them.

Please first check if your ticket is cancelable/refundable before submitting a refund request. You will find this information in you confirmation email.

Please note that whether or not a ticket is refundable is determined by the fare type which is set by the train operating companies, and not by Railsaver.

How to Cancel / Request a Refund

If you have not yet collected the train tickets you purchased via Railsaver or Raileasy and you did not request that your tickets be posted to you, you may cancel your ticket and request a refund online by completing the form below:-

:

Rail Saver Ticket Cancellation / Refund Request

 

 

If you have already obtained your tickets or requested that they be posted to you then you will first have to return the tickets to the address below before we can refund you (recorded delivery recommended).

Railsaver Refunds
Po Box 3522
Stafford
ST16 9PY

For further assistance with completing your cancellation / refund request to email us or call 0843 289 4458* during office hours. Please note that cancellations and refunds cannot be done telephonically.

*Calls cost 4.2 pence per minute plus VAT from a UK landline. Calls from a mobile phone vary depending on your individual tariff and provider but typically (based on iPhone 12 month contract with Tesco mobile) calls from a mobile should cost around 20 pence per minute. Lines are open 9am till 5pm Mon-Fri.

 

Train Cancellations and Delays

If your train has been cancelled by the train operating company and your ticket is completely unused we may be able to refund you.

If your train is delayed or you experience any other issues with the level of service you will have to contact the train company who operated your journey. You will find this information in your booking confirmation. Please refer to the National Conditions of Carriage which will explain your rights.

 

 
 
     

 

     
 
Custom Search
 
     

   

 Design and Hosting by Transworld Leisure Limited. Copyright is Reserved.