About Us

The Railsaver.co.uk internet portal is owned by Transworld Leisure (Vanutau) Limited whose offices are at 2nd Floor, Transpacific Haus, Lini Highway, Port Vila, Vanuatu.

The daily operations of this business in the United Kingdom are managed under contract for Transworld Leisure (Vanuatu) Limited by Railsaver U.K. Limited.

All bookings made through via this web site are subject to any specific restrictions that vary by ticket type and the National Conditions of Carriage.

Transworld Leisure (Vanuatu) Limited is a promoter of UK rail tickets, it does not set the terms and conditions of the various ticket types. It is the individual train operating companies (TOCs) that do that and railsaver.co.uk passes these on to you, the customer. Please note you ( the customer ) are bound by the terms and conditions of the tickets you purchase. railsaver.co.uk also has a number of requirements which you must agree to before buying a ticket.

If you have any questions, please click here and complete the online contact form. We will respond to you as soon as possible.

National Conditions of Carriage

The National Rail Conditions of Carriage set out the minimum level of service you are entitled to expect plus your rights and responsibilities when travelling on the National Rail network. You can view these in total by clicking on this link.

Ticket On Departure

If you select a departure point where ticket on departure machines are available, railsaver.co.uk encourages you purchase your tickets on this basis. Picking up your tickets just before you travel is very convenient. However, there are several conditions you must abide by.

1. You must use the same card to pick up your tickets that you used to buy them. You are given a "ticket collection reference" when you buy your tickets and you need to type that into the ticket delivery machines at your departure station but you also have to insert the card used to buy the tickets into the machine. The machine will not deliver the tickets without the card so it is your responsibility to have the card used for booking in your possession when you pick up your tickets.

2. You must make sure you arrive in enough time to collect your tickets, we recommend at least 20 minutes before departure. You cannot travel with just a ticket collection reference, you must have your tickets to travel.

3. If you are travelling early the next morning after making your booking, you must check the opening times and accessibility of the ticket collection machines. Sometimes these are only available in ticket offices which open later than the station itself.

4. In the event the ticket collection machines are not working, you should go to the ticket office. In the event there is no one at the ticket office, please phone the contact number on your ticket confirmation email and you will be advised what to do. Some ticket collection machines are located in unmanned stations but they will have a contact number on them if the machine breaks down. If it is not possible to get your tickets, there is a good chance you will be charged again on the train. railsaver.co.uk will refund this as long as you can demonstrate you have arrived in time, gone to the ticket office if available and contacted our call centre. If you have a camera in your mobile, it will be very useful if you can take a picture of a closed ticket office, i.e there was no one there to assist you.

Tickets

Where ticket on departure collection machines are not available, we will send your tickets by First Class post to UK addresses only. It is your responsibility to ensure the delivery address you enter is correct.

Your tickets can take up to 5 days to arrive but, if they have not arrived by 5 days since you made the booking, it is your responsibility to contact us to advise us. We will not replace tickets if you leave it until just before you travel to advise us that your tickets have not arrived. If there is a problem with the post, the tickets will not arrive by 5 days after purchase so it is then you must contact us.

Cancellations

Whether tickets can be cancelled and refunded is determined by the fare type and these are decided by the Train Operating Company offering the fare. The terms and conditions of each fare are viewable by selecting the fare and times you want using the above online booking form and then clicking on "details of the selected fare". We strongly recommend you check these to make sure you are buying a ticket that suits your requirements.

The “ticket terms and conditions” will also be sent to you in the confirmation email or you can print them off the confirmation screen after you have made a booking.

If you want to cancel your booking, please first check whether your ticket is refundable.

If it is refunable, please click here and complete the refund request form. We will process the cancellation and refund you as soon as possible but please note there is a £10 admin charge. It takes up to 4 weeks to return the money to your credit/debit card.

If there have been train cancellations and you have not been able to travel, please check the National Conditions of Carriage which will explain your rights.

All bookings made through www.railsaver.co.uk are subject to the National Conditions of Carriage (as updated from time to time) which we strongly recommend that you read. You may click here to view the most recent edition of these conditions.

For more information on how to request a ticket cancellation and refund please click here.

Amendments

If you want to amend your journey, please check whether your ticket is amendable in the "Ticket Terms & Conditions" which will be in your ticket confirmation email and when it has to be amended by. Please note you can only amend dates and times NOT the departure point or destination or Train Operator.

If it is amendable, please rebook online with your new dates/times and click here to complete the online amendment form with your new 8 digit/letter Ticket (Collection) Reference and the original Ticket (Collection) Reference that you no longer require which we will then refund.

If your booking is TOD, instead of rebooking online you can alternatively go to any station which offers ticket on departure (TOD) to amend your journey. We recommend you collect your tickets from a self service machine before you go to the ticket window at the station.

If you are departing from a non ticket on departure (TOD) departure point and you have received your tickets in the post, you will only be able to rebook online if it is more than 5 days before your new departure date. If it is inside 5 days, you can go (with your tickets) to any station and get them to amend your journey.

If you have already collected your tickets or they have been posted to you and you rebook online, you must post your original tickets back with a covering note detailing your name, address and a contact telephone number to us at: RailSaver Refunds, c/o Journeycall, Brumac Centre, The Business Park, Laurencekirk, Aberdeenshire AB30 1AJ. We must have received these tickets back before we can refund you.

If you need to change your departure point or destination, you will have to cancel your booking by following the procedure detailed above and book a new ticket.

We will charge a £10 admin fee for refunding your original booking but please note that at a station you will be charged £10 per passenger per journey plus any increase in ticket cost.

For more information on how to request an amendment please click here.

Copyright

This web portal and all content is owned, copyright of and operated by Transworld Leisure (Vanuatu) Limited an international company incorporated in the Republic of Vanuatu whose registered and business address is 2nd Floor Windsor House, Lini Highway, Port Vila, Vanuatu.

The train ticket booking engine used on this web site is the copyright of Trainline.com Limited who are situated at 50 Farringdon Road, London, EC1M 3HE, United Kingdom and is used under license from them by Transworld Leisure (Vanuatu) Limited.

Disclaimer

Rail Saver will find you the cheapest available train ticket price and book your train tickets on your selected route at your preferred travel times with all of the train operators on the National Rail network, however, whilst every effort is made to ensure that the content, information and any prices mentioned in the static content on this web site is accurate other than confirming that all such information was deemed correct at the time of writing and publishing Rail Saver does not warrant or imply in any way whatsoever that this information has remained current or that it reflects that which is presently applicable.

Any tips or information that you read on this site is a starting point for your further research into what suits your particular requirements and our information does not constitute any form of advice, recommendation, representation, endorsement or arrangement by us and is not intended to be relied upon by you in making (or refraining from making) any specific or other decisions. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. All users should please refer to the National Rail Enquiries web site at www.nationalrail.co.uk or the relevant train operating company themselves to determine the validity of any of the static content on this web site.

By using this web portal you acknowledge that such information and materials may contain inaccuracies or errors and that we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

You may report any incorrect information published on this site together with the desired correction(s) by email to .

     

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