To cancel or amend a train ticket that was purchased via our web site or call centre please complete the email form below. If you purchased your ticket directly from the train operator, another website or at a train station please click here to view a list of contact details of the train operating companies.
Please note that where you are requesting a change or cancellation that is not due to our breach of the National Conditions of Carriage terms or our negligence, you will be charged a ticket cancellation/refund administration fee of £10 and that we, nor the company who issues your train ticket, are obliged to change, cancel, replace or refund a ticket where reason to believe that any such change or cancellation is being done so fraudulently and that refunds and alterations are subject to the terms and conditions publsihed below.
Terms & Conditions
Transworld Leisure Limited t/a www.railsaver.co.uk is a promoter of UK rail tickets, it does not set the terms and conditions of the various ticket types. It is the individual train operating companies (TOCs) that do that and RailSaver.co.uk passes these on to you, the customer. Please note you ( the customer ) are bound by the terms and conditions of the tickets you purchase. RailSaver.co.uk also has a number of requirements which you must agree to before buying a ticket.
All bookings made through via this web site are subject to any specific restrictions that vary by ticket type and the National Conditions of Carriage.
National Conditions of Carriage
The National Rail Conditions of Carriage set out the minimum level of service you are entitled to expect plus your rights and responsibilities when travelling on the National Rail network. You can view these in total by clicking on this link.
Ticket On Departure
If you select a departure point where ticket on departure machines are available, RailSaver.co.uk encourages you purchase your tickets on this basis. Picking up your tickets just before you travel is very convenient. However, there are several conditions you must abide by.
Where ticket on departure collection machines are not available, we will send your tickets by First Class post to UK addresses only. It is your responsibility to ensure the delivery address you enter is correct.
Your tickets can take up to 5 days to arrive but, if they have not arrived by 5 days since you made the booking, it is your responsibility to contact us to advise us. We will not replace tickets if you leave it until just before you travel to advise us that your tickets have not arrived. If there is a problem with the post, the tickets will not arrive by 5 days after purchase so it is then you must contact us.
Whether tickets can be cancelled and refunded is determined by the fare type and these are decided by the Train Operating Company offering the fare. We strongly recommend you check these to make sure you are buying a ticket that suits your requirements.
The “ticket terms and conditions” will also be sent to you in the confirmation email or you can print them off the confirmation screen after you have made a booking.
If you want to cancel your booking, please first check whether your ticket is refundable.
If it is refunable, please complete the refund request form above. We will process the cancellation and refund you as soon as possible but please note there is a £10 admin charge. It takes up to 4 weeks to return the money to your credit/debit card.
If there have been train cancellations and you have not been able to travel, please check the National Conditions of Carriage which will explain your rights.
All bookings made through www.railsaver.co.uk are subject to the National Conditions of Carriage (as updated from time to time) which we strongly recommend that you read. You may click here to view the most recent edition of these conditions.
If you have any other questions, please complete the online contact form above. We will respond to you as soon as possible.
If you want to amend your journey, please check whether your ticket is amendable in the "Ticket Terms & Conditions" which will be in your ticket confirmation email and when it has to be amended by. Please note you can only amend dates and times NOT the departure point or destination or Train Operator.
If it is amendable, please rebook online with your new dates/times and then complete the online amendment form above lisitng your new 8 digit/letter Ticket (Collection) Reference and the original Ticket (Collection) Reference number that you no longer require which we will then refund.
If your booking is TOD, instead of rebooking online you can alternatively go to any station which offers ticket on departure (TOD) to amend your journey. We recommend you collect your tickets from a self service machine before you go to the ticket window at the station.
If you are departing from a non ticket on departure (TOD) departure point and you have received your tickets in the post, you will only be able to rebook online if it is more than 5 days before your new departure date. If it is inside 5 days, you can go (with your tickets) to any station and get them to amend your journey.
If you have already collected your tickets or they have been posted to you and you rebook online, you must post your original tickets back with a covering note detailing your name, address and a contact telephone number to us at: RailSaver Refunds, c/o Journeycall, Brumac Centre, The Business Park, Laurencekirk, Aberdeenshire AB30 1AJ. We must have received these tickets back before we can refund you.
If you need to change your departure point or destination, you will have to cancel your booking by following the procedure detailed above and book a new ticket.
We will charge a £10 admin fee for refunding your original booking but please note that at a station you will be charged £10 per passenger per journey plus any increase in ticket cost.
For information on how to book a train ticket, request an amendment or cancelation of an existing ticket by phone please telephone 0845 834 1022 (local rate - calls cost 4p per minute from a BT landline).
This web portal and all content is owned, copyright of and operated by Transworld Leisure Limited an international company incorporated in the Republic of Vanuatu whose registered and business address is 2nd Floor Windsor House, Lini Highway, Port Vila, Vanuatu.
The train ticket booking engine used on this web site is the copyright of Ferries Trains Planes Limited (t/a RailEasy) situated at 10 Station Parade, High Street, Wanstead, London, E11 1QF, United Kingdom and is used under license from them by Transworld Leisure Limited.
As an independant booking agent Transworld Leisure Limited endeavor but cannot always guarantee to offer the full range of fares available for the services offered by the rail opererating company on which you wish to travel. Please also note that the terms and conditions for booking through this site may differ from the rail operators own conditions of carriage.
The rail company logo(s) used on this web site are used herein only to reflect the product being promoted and for no other purpose whatsoever. Whether registered trademarks or not the associated rights to them are hereby acknowledged.