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			'one' is the train operator providing services to London Liverpool Street and the East of England.
		ONE Railway operates local, suburban and express services from London Liverpool Street in the City of London to East and North London, Essex, Hertfordshire, Cambridgeshire and East Anglia, otherwise known as the Greater Anglia network. ‘one’ is part of the National Express Group and brings together the train services previously provided by Anglia Railways, First Great Eastern, the West Anglia part of the WAGN operation and Stansted Express. Unlike many other operators in the London area, 'one' allows Oyster card pay as you go to be used on a limited number of its services and has announced roll-out plans for the remaining stations in Greater London. In addition to the regular advance, turn-up-and-go, travelcard, rail card and season tickets One Railways offer a large selection of travel passes and rail cards. Using the RailEasy™ train ticket price checker Rail Saver will find you the cheapest available One Railways train ticket price and book your One Railways train tickets in a few quick easy steps using the Rail Easy™ price check and Rail Saver booking engine.

More About One Rail Trains

'one' is the train operator providing services to London Liverpool Street and the East of England.

The franchise commenced on 1st April 2004 and was created to provide an integrated and seamless service across the East of England bringing together the train services previously provided by Anglia Railways, First Great Eastern, the West Anglia part of the WAGN operation and Stansted Express.

One Railway (‘one’) is the brand name of London Eastern Railway Ltd, a British company which operates local, suburban and express services from London Liverpool Street in the City of London to East and North London, Essex, Hertfordshire, Cambridgeshire and East Anglia, otherwise known as the Greater Anglia network. ‘one’ is part of the National Express Group.

The Greater Anglia network was awarded to a single operator as part of a drive to reduce the number of train companies operating to major termini, in an effort to improve integration between services and reliability. On April 1, 2004 ‘one’ took over all services formerly operated by Anglia Railways and First Great Eastern, as well as the ‘West Anglia’ services of WAGN. The company is now the sole passenger operator on most of the Great Eastern Main Line. According to The Daily Telegraph, in March 2006, ‘one’ operated the most overcrowded train in Britain, the 0802 from Cambridge to London Liverpool Street.

One Railways Train Routes

"one" emphasizes the bringing together and integration of what had been four separate services. The company uses sub-branding to try to ease the transition from the former companies’ well-known names but is to phase out the sub-branding and market itslef simply as 'one'.

The rail network routes serviced by 'one' under the various sub-brands are:-

‘one’ Anglia — InterCity services to Colchester, Ipswich and Norwich as well as local services in Suffolk and Norfolk on the following lines:-

• Bittern Line (Norwich–Cromer–Sheringham)
• Breckland Line (Norwich-Ely (continuing to Cambridge)
• East Suffolk Line (Ipswich–Lowestoft)
• Ely to Peterborough Line (Ely-Peterborough)
• Felixstowe Branch Line (Ipswich–Felixstowe)
• Ipswich to Ely Line (Ipswich-Bury St. Edmunds, continuing to Ely/Newmarket-Cambridge)
• Wherry Lines (Norwich–Great Yarmouth / Lowestoft)

‘one’ Great Eastern — The mainline services to Chelmsford, Colchester, Ipswich and Clacton on the following lines:-

• Mainline ‘metro’ service London Liverpool Street-Shenfield
• Upminster Branch Line (Romford–Upminster)
• Shenfield to Southend Line (Shenfield-Southend Victoria)
• Crouch Valley Line (Shenfield–Wickford–Southminster)
• Braintree Branch Line (Witham–Braintree)
• Sudbury Branch Line (Marks Tey–Sudbury)
• Colchester to Clacton Line (Colchester-Clacton or Walton-on-the-Naze)
• Mayflower Line (Manningtree–Harwich)

‘one’ West Anglia — services to Cambridge, Enfield, Hertford East and Chingford, plus local services from Liverpool Street to Stansted Airport. There are also services from Stratford to Stansted Airport on the following lines:-

• West Anglia Main Line (London–Harlow–Cambridge/Stansted)
• Lea Valley Lines (London–Seven Sisters / Tottenham / Chingford / Enfield)

‘one’ Stansted Express — express services between Liverpool Street and Stansted Airport.
This sub-branding has now been largely discontinued as it was proving to be confusing to passengers, and all services (other than Stansted Express) are now simply branded ‘one’.

In addition to the above mainline services there are local services starting and finishing in Norwich and Ipswich including all stations to Great Yarmouth, Lowestoft, Sheringham, Felixstowe, Cambridge and Peterborough and services to Harwich International and the Sudbury branch from Marks Tey.

‘one’ is also a partner (along with Stena Line and Nederlandse Spoorwegen) in the Dutchflyer service.

One Railways Tickets Types

Unlike many other operators in the London area, 'one' allows Oyster card pay as you go to be used on a limited number of its services and has announced roll-out plans for the remaining stations in Greater London.

In addition to the regular advance, turn-up-and-go, travelcard, rail card and season tickets One Railways offer the following tickets:-

Rangers and Rovers and Anglia Plus Tickets

Allow you to make the most of your region with easier, and better value, services that allow you to explore Norfolk, Suffolk and parts of Cambridgeshire by train. The beauty of these train tickets is that you can 'hop on and hop off' the train - so you can visit more than one destination in a day.

Choose between a One Day Pass or a 'Three Days in Seven' Pass, and there's no need to book in advance - just turn up and go! The tickets can be purchased on the day of travel from any 'one' staffed rail station or from the conductor on the train if you start your journey from an unstaffed station.

• Anglia Plus One Day Pass

Spend the day travelling wherever you like within the Anglia Plus area (see map) for just £12 per adult and up to 4 accompanied children can travel for just £2 each with this great value fare.

• Anglia Plus Three Days in Seven Pass

This pass gives you all the flexibility of the One Day Pass for just £24 per adult - which means your third day's travel is free! You choose whichever three days you'd like to travel within a seven day period and children are still just £2 each when accompanied by an adult.

• Wherry Line Ranger Ticket

Adult £6 , Child £3 , Senior £4 , Family £14 (two adults and two children)
Not valid for travel before 08.45 Monday to Friday. No Railcard discounts are available on this product.

• Bittern Line Rover Ticket

Adult £6 , Child £3 , Family £14 (two adults and two children)
On Mondays to Fridays, the ticket is valid for travel commencing with the 08.23 from Norwich or 08.25 from Sheringham. The ticket is also valid on the BroadsHopper and CoastHopper buses. No Railcard discounts are available on this product.

Both Anglia Plus passes are valid after 08.45 Monday's to Friday's (with a few local exceptions allowing earlier travel) and anytime at weekends and on Bank Holidays. All prices current from 20 May 2007 until further notice. You can take your bicycle with you free of charge on all 'one' services in the Anglia Plus area, but space is limited so we recommend that you reserve a bicycle space to avoid disappointment. Please call 0845 600 7245 to book.

If you're travelling to Norwich, Ipswich, Great Yarmouth or Bury St. Edmunds, you'll enjoy an even easier, more affordable journey because Anglia Plus Passes offer free travel on the following local bus services:

• Norwich - Any direct service operated by First Eastern Counties between Norwich railway station and the city centre or within zones 1-4.
  
  
• Ipswich - Any direct service operated by First Eastern Counties of Ipswich Buses between Ipswich or Derby Road railway stations and the town centre.
  
  
• Great Yarmouth - Any direct service operated by First Eastern Counties between Great Yarmouth railway station and the town centre or beach.
  
  
• Bury St. Edmunds - Any direct service operated by First Eastern Counties between Bury St. Edmunds railway station and the town centre.

Railcard discounts are also available for both the Anglia Plus One Day and Three Days in Seven passes.

One Railways Child Train Fares

Child fares apply to children aged between 5 and 15 inclusive and children pay half the adult fare on most tickets purchased for immediate travel. Children under 5 travel free.

Bigger discounts are available for children accompanying adults on some tickets. For example, up to four children per adult can travel for just £2 each with the Anglia Plus one and three day passes.

One Railways Passenger Services

One Railways prides itself on delivering outstanding levels of customer service and strives to attain and maintain total customer satisfaction.

• Assisted Travel, Special Needs and Help for the Disabled Traveller

One Railways welcome any travellers who have special needs and those with disabilities, including wheelchair users and anyone with other mobility difficulties. Whether you need help boarding or alighting from trains, assistance with children or heavy luggage, or someone to meet you at a major station and guide you to a connecting service, 'one' will be delighted to do all we can to make your journey as easy as possible.

Booking in advance (at least 24 hours before travel) enables them to ensure any arrangements can be made for assistance including car parking and other individual requirements. Please book your assistance by calling 0800 028 28 78 or by emailing assisted.bookings@onerailway.com.

• Business Travel - Let 'one' take care of business

One Railways Business Travel Service provides an array of benefits for your company and staff. With a dedicated team on hand to arrange your rail travel, your business trip with 'one' couldn't be easier offering great value while allowing you the choice of travel times.

Their dedicated Business Travel Service is open to you at an annual cost of just £50. If you would like to apply, call 0845 8 50 90 80. Alternatively you can emailyour full name, company name and contact telephone number to business.travel@onerailway.com and somebody will contact you with more information on the service and the products on offer.

• Delay Repay Scheme

One Railways aims to provide the most punctual service possible, but occasionally when severe delays occur 'one' will apologise and provide appropriate compensation.

If your journey with 'one' is delayed by 30 minutes or more you may claim for compensation against their Delay Repay compensation scheme. They will pay compensation to a value of at least 50% of the cost of the ticket held for that portion of the journey. In the case of 7 day tickets and season tickets the compensation will be calculated against the proportional daily cost of the price of the ticket. If your journey is delayed by 60 minutes or more 'one' will double this amount.

Compensation will be paid in National Rail vouchers, which can be used as payment of (or part payment towards) any National Rail ticket including season tickets. Season Direct ticket holders will receive compensation through their Season Direct account.

• The 'one' Cafe

Good food on the move with a selection of hot and cold snacks including freshly made sandwiches and pastries, refreshments including hot and cold drinks and alcoholic beverages are all available from the 'one' Café or as affordable meals served up in 'one's top-rated, award winning dining cars.

• Community Rail Partnerships

'one' is a funding member of four Community Rail Partnerships, which were set up by Norfolk County Council with the help of Rail Passenger Partnership grants from the Strategic Rail Authority.

The objectives of Community Rail Partnerships are to promote the use of rural railways to local residents, visitors and businesses, to bring economic, environmental and social benefits to the surrounding community and to contribute to sustainable and integrated transport schemes.

• Cycle Friendly Train Services

One Railway welcome bicycles free of charge on all 'one' services where they can be accommodated safely and where dedicated space has been created for them on trains.

Bicycles are however not able to be accommodated on trains arriving in London (Liverpool Street or Stratford) between 07:45 and 09:45 and departing London (Liverpool Street or Stratford) between 16:30 and 18:30 Monday to Friday.

There are no special restrictions on folding bikes. There are no restrictions at weekends and Bank Holidays. On these days, however, it is important to check if any engineering works are scheduled, as we cannot take cycles on replacement bus services. To book cycle reservations please call 0845 600 7245.

 

The Complete One Railway Route Network

The complete One Railways network presently serviced by their trains is as follows:-

Norwich to/from Sheringham calling at Sheringham, West Runton, Cromer, Roughton Road, Gunton, North Walsham, Worstead, Hoveton & Wroxham, Salhouse, Norwich,

London and Ipswich to/from Felixstowe and Lowestoft calling at London Liverpool Street, Shenfield, Chelmsford, Witham, Marks Tey, Colchester, Ipswich, Westerfield, Derby Road, Trimley, Felixstowe, Woodbridge, Melton, Wickham Market, Saxmundham, Darsham, Halesworth, Brampton, Beccles, Oulton Broad South, Lowestoft

London and Ipswich to/from Cambridge and Peterborough calling at London Liverpool Street, Shenfield, Chelmsford, Witham, Marks Tey, Colchester, Harwich International, Manningtree, Ipswich, Needham Market, Stowmarket, Elmswell, Thurston, Bury St Edmunds, Kennett, Newmarket, Dullingham, Cambridge, Ely, March, Whittlesea, Peterborough

London and Norwich to/from Great Yarmouth and Lowestoft caling at London Liverpool Street, Norwich, Brundall Gardens, Brundall, Lingwood, Acle, Buckenham, Cantley, Reedham, Berney Arms, Great Yarmouth, Haddiscoe, Somerleyton, Oulton Broad North, Lowestoft

Cambridge to/from Norwich calling at Cambridge, Ely, Ipswich, London Liverpool Street, Shippea Hill, Lakenheath, Brandon, Thetford, Harling Road, Eccles Road, Attleborough, Spooner Row, Wymondham, Norwich

Braintree to/from London Liverpool Street calling at Braintree, Braintree Freeport, Cressing, White Notley, Witham, Hatfield Peverel, Chelmsford, Ingatestone, Shenfield, Stratford, Liverpool Street

Harwich Town to/from London Liverpool Street calling at London Liverpool Street, Stratford, Shenfield, Chelmsford, Witham, Kelvedon, Marks Tey, Colchester, Manningtree, Mistley, Wrabness, Harwich International, Dovercourt, Harwich Town

London Liverpool Street via Harwich International to Holland calling at London Liverpool Street, Shenfield, Chelmsford, Colchester, Norwich, Ipswich, Harwich International

London Liverpool Street to/from Norwich calling at London Liverpool Street, Stratford, Romford, Shenfield, Ingatestone, Chelmsford, Hatfield Peverel, Witham, Braintree, Kelvedon, Marks Tey, Colchester, Colchester Town, Clacton, Walton-on-the-Naze, Manningtree, Harwich Town, Ipswich, Lowestoft, Needham Market, Stowmarket, Peterborough, Diss, Norwich

London Liverpool Street to/from Clacton and Walton-on-Naze calling at London Liverpool Street, Stratford, Romford, Shenfield, Chelmsford, Witham, Colchester, Colchester Town, Hythe, Wivenhoe, Alresford, Great Bentley, Weeley, Thorpe-le-Soken, Clacton, Kirby Cross, Frinton, Walton-on-Naze

Marks Tey to/from Sudbury calling at Marks Tey, Chappel & Wakes Colne, Bures, Sudbury

London Liverpool Street to/from Southminster and Southend Victoria calling at London Liverpool Street, Stratford, Maryland, Forest Gate, Manor Park, Ilford, Seven Kings, Goodmayes, Chadwell Heath, Romford, Gidea Park, Harold Wood, Brentwood, Shenfield, Billericay, Wickford, Battlesbridge, Woodham Ferrers, Fambridge, Althorne, Burnham-on-Crouch, Southminster, Rayleigh, Hockley, Rochford, Prittlewell, Southend Victoria

Upminster to/from Romford calling at Romford, Emerson Park, Upminster

London Liverpool Street to/from Broxbourne and Hertford East calling at London Liverpool Street, Bethnal Green, Hackney Downs, Stratford, Clapton, Seven Sisters, Tottenham Hale, Northumberland Park, Angel Road, Ponders End, Brimsdown, Enfield Lock, Waltham Cross, Cheshunt, Broxbourne, Rye House, St Margaret's, Ware, Hertford East

London Liverpool Street to/from Harlow Town, Bishops Stortford and Cambridge calling at London Liverpool Street, Tottenham Hale, Cheshunt, Broxbourne, Roydon, Harlow Town, Harlow Mill, Sawbridgeworth, Bishops Stortford, Stansted Mountfitchet, Stansted Airport, Elsenham, Newport, Audley End, Great Chesterford, Whittlesford, Shelford, Cambridge

London Liverpool Street to/from Kings Lynn calling at London Liverpool Street, Cambridge, Waterbeach, Ely, Littleport, Downham Market, Watlington, Kings Lynn

London Liverpool Street to/from Stansted Airport calling at London Liverpool Street, Tottenham Hale, Bishops Stortford, Stansted Airport

London Liverpool Street to/from Enfield Town and Cheshunt via Seven Sisters calling at London Liverpool Street, Bethnal Green, Cambridge Heath, London Fields, Hackney Downs, Rectory Road, Stoke Newington, Stamford Hill, Stratford, Seven Sisters, Bruce Grove, White Hart Lane, Silver Street, Edmonton Green, Bush Hill Park, Enfield Town, Southbury, Turkey Street, Theobalds Grove, Cheshunt

London Liverpool Street to/from Chingford calling at London Liverpool Street, Bethnal Green, Hackney Downs, Clapton, St James Street, Walthamstow Central, Wood Street, Highams Park, Chingford

 

One Railways - Past & Present

The Past - ‘one’ had poor industrial relations at the start of the franchise, with strikes from guards and drivers relating to ticket machines and rest day working respectively, but these issues were later resolved.

Changes to the timetable were implemented in December 2005 in accordance with DfT requirements, which left some stations without any off-peak service, although a new route was introduced between Hertford East and Stratford. Other timetable changes resulted in reduced access to the Berney Marshes by means of Berney Arms railway station but an extra 3,000 seats on the West Anglia Route.

The intercity trains inherited by 'one' used locomotive-hauled Mark 2 sets of coaches. The Mark 2 sets were replaced with ex-Virgin Trains Mark 3 sets and all 116 Mark 3 coaches were refurbished. Replacing the Class 86 locomotives and Mk2s with Class 90s and Mk3s from the WCML was criticised as a result of their poorer condition resulting from a lack of maintenance and cleaning before they were withdrawn from service with Virgin. ‘one’ also received criticism for its references to "newer" trains, since the Mk3s are in fact only a few years newer than the Mk2s, in some cases being introduced just one year later. These changes did result in improvements though, the class 90s were probably the main factor in the 17% improvement in the 'miles per 5-minute delay' figure in the year up to October 2006, but this still left 'one' behind all the other ex-Intercity services, in terms of performance.

The Present - Performance of the class 360 trains improved dramatically over the year up to October 2006, moving from 14,212 miles per 5-minute delay in the previous year, to one of the best in the Country at 31,563 miles. On the same measure, the class 321s deteriorated slightly from 21,620 to 21,098 miles - while the class 321s operated by Silverlink show what these trains are capable of, achieving a corresponding figure of 43,267 miles per 5-minute delay. The figures for the class 315 and 317 trains operated by 'one' are more mixed and less easy to summarise. The reliability of the Class 156 Super Sprinters improved by 86%, leading to a 'Silver Spanner' award for the Crown Point depot at Norwich. Their miles per 5-minute delay figure of 5894 was however still some way behind the 8544 miles for the Class 156s of ScotRail.

Many of the delays experienced on the 'one' network relate to the state of the railway infrastructure and how close they operate to capacity. Overhead line equipment is of serious concern to 'one' - some of it is of 1940s vintage out as far as Shenfield. 'One' has asked for an independent report to validate what Network Rail is doing and to ensure they are being treated fairly. Over Christmas and New Year 2007/8 there will be a major blockade on train services on the mainline in order for much of the outer London overhead line equipment to be replaced with modern, self tensioning lines. Problems with overhead line equipment were responsible for major delays on the 'one' network on the 19th and 20th of April near Ingatestone. This resulted in major delays and cancellations as a result of single line working. Network Rail, the company responsible for the infrastructure, have admitted in their 2007 Great Eastern Business Plan that the majority of performance issues with 'one' are Network Rail's responsibility - the infrastructure 'one' uses - such as signalling equipment.

In the four weeks to April 28 2007 punctuality increased to 91.7% for mainline services. This includes services to Clacton, Harwich and Braintree, as well as the intercity route.

It is perhaps worth remembering that, in the year up to June 2007 (according to Modern Railways), some 120 million passengers used Liverpool Street Station. This makes it Britain's busiest station and twice as busy as Heathrow Airport.