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			National Express East Anglia is the train operator providing services to London Liverpool Street and the East of England that previously operated as 'one' railways.
		National Express East Anglia Railway operates local, suburban and express services from London Liverpool Street in the City of London to East and North London, Essex, Hertfordshire, Cambridgeshire and East Anglia, otherwise known as the Greater Anglia network. National Express East Anglia Railway brings together the train services previously provided by Anglia Railways, First Great Eastern, one, the West Anglia part of the WAGN operation and Stansted Express. Unlike many other operators in the London area, National Express East Anglia Railway allows Oyster card pay as you go to be used on a limited number of its services and has announced roll-out plans for the remaining stations in Greater London. In addition to the regular advance, turn-up-and-go, travelcard, rail card and season tickets National Express East Anglia Railway offer a large selection of travel passes and rail cards.

About National Express East Anglia Railways

National Express East Anglia is a train operating company and brand name of London Eastern Railway Ltd in the United Kingdom. It is part of the National Express Group and was branded as ‘one’ from 1 April 2004 to 26 February 2008.

National Express East Anglia railways provides local, suburban and express train services from Liverpool Street station in the City of London to destinations in the railway franchise known as the Greater Anglia network, stretching from north and east Greater London to Essex, Hertfordshire, Cambridgeshire, Suffolk and Norfolk in East Anglia.

History Of NX East Anglia Railways

National Express is an international transport operator and is one of the best-known travel brands in the UK. As well as their hugely successful coach company, National Express also have a long history of running train companies.

The National Express East Anglia Railway franchise began on 1 April 2004 and is due to run until 31 March 2011. It combined the services previously operated by Anglia Railways, First Great Eastern and the West Anglia (WA) division of WAGN. The large franchise was created in order to improve efficiency and reliability as part of a move to reduce the number of train operating companies providing services from a single London terminal. As a result of the new franchise, the number of operators on the Great Eastern Main Line was reduced, with the company operating most services on the line.

The National Express East Anglia Railway franchise area names from the former franchises were initially retained by the new franchise. However, all services other than Stansted Express were later branded simply ‘one’. On 12 November 2007 it was announced that, as part of a company-wide re-branding exercise, National Express would change the name of the franchise to National Express East Anglia on 27 February 2008. On 11 December 2007 the first Class 90 locomotive to have been re-liveried was rolled out of the Crown Point depot at Norwich and was pictured in service the next day.

National Express East Anglia Train Services

In addition to its domestic services the company is also a partner, with Stena Line and Nederlandse Spoorwegen, in the Dutchflyer service. All services to and from London run from the Liverpool Street terminus. It is visited by 123 million people a year.

National Express East Anglia Rail Route Network

The following routes presently served by National Express East Anglia Railways trains:-

• Norwich to/from Sheringham
  Sheringham, West Runton, Cromer, Roughton Road, Gunton, North Walsham, Worstead, Hoveton & Wroxham, Salhouse, Norwich
  
  
• London and Ipswich to/from Felixstowe and Lowestoft
  London Liverpool Street, Shenfield, Chelmsford, Witham, Marks Tey, Colchester, Ipswich, Westerfield, Derby Road, Trimley, Felixstowe, Woodbridge, Melton, Wickham Market, Saxmundham, Darsham, Halesworth, Brampton, Beccles, Oulton Broad South, Lowestoft
  
  
• London and Ipswich to/from Cambridge and Peterborough
  London Liverpool Street, Shenfield, Chelmsford, Witham, Marks Tey, Colchester, Harwich International, Manningtree, Ipswich, Needham Market, Stowmarket, Elmswell, Thurston, Bury St Edmunds, Kennett, Newmarket, Dullingham, Cambridge, Ely, March, Whittlesea, Peterborough
  
  
• London and Norwich to/from Great Yarmouth and Lowestoft
  London Liverpool Street, Norwich, Brundall Gardens, Brundall, Lingwood, Acle, Buckenham, Cantley, Reedham, Berney Arms, Great Yarmouth, Haddiscoe, Somerleyton, Oulton Broad North, Lowestoft
  
  
• Cambridge to/from Norwich
  Cambridge, Ely, Ipswich, London Liverpool Street, Shippea Hill, Lakenheath, Brandon, Thetford, Harling Road, Eccles Road, Attleborough, Spooner Row, Wymondham, Norwich
  
  
• Braintree to/from London Liverpool Street
  Braintree, Braintree Freeport, Cressing, White Notley, Witham, Hatfield Peverel, Chelmsford, Ingatestone, Shenfield, Stratford, Liverpool Street
  
  
• Harwich Town to/from London Liverpool Street
  London Liverpool Street, Stratford, Shenfield, Chelmsford, Witham, Kelvedon, Marks Tey, Colchester, Manningtree, Mistley, Wrabness, Harwich International, Dovercourt, Harwich Town
  
  
• London Liverpool Street via Harwich International to Holland
  London Liverpool Street, Shenfield, Chelmsford, Colchester, Norwich, Ipswich, Harwich International
  
  
• London Liverpool Street to/from Norwich
  London Liverpool Street, Stratford, Romford, Shenfield, Ingatestone, Chelmsford, Hatfield Peverel, Witham, Braintree, Kelvedon, Marks Tey, Colchester, Colchester Town, Clacton, Walton-on-the-Naze, Manningtree, Harwich Town, Ipswich, Lowestoft, Needham Market, Stowmarket, Peterborough, Diss, Norwich
  
  
• London Liverpool Street to/from Clacton and Walton-on-Naze
  London Liverpool Street, Stratford, Romford, Shenfield, Chelmsford, Witham, Colchester, Colchester Town, Hythe, Wivenhoe, Alresford, Great Bentley, Weeley, Thorpe-le-Soken, Clacton, Kirby Cross, Frinton, Walton-on-Naze
  
  
• Marks Tey to/from Sudbury
  Marks Tey, Chappel & Wakes Colne, Bures, Sudbury
  
  
• London Liverpool Street to/from Southminster and Southend Victoria
  London Liverpool Street, Stratford, Maryland, Forest Gate, Manor Park, Ilford, Seven Kings, Goodmayes, Chadwell Heath, Romford, Gidea Park, Harold Wood, Brentwood, Shenfield, Billericay, Wickford, Battlesbridge, Woodham Ferrers, Fambridge, Althorne, Burnham-on-Crouch, Southminster, Rayleigh, Hockley, Rochford, Prittlewell, Southend Victoria
  
  
• Upminster to/from Romford
  Romford, Emerson Park, Upminster
  
  
• London Liverpool Street to/from Broxbourne and Hertford East
  London Liverpool Street, Bethnal Green, Hackney Downs, Stratford, Clapton, Seven Sisters, Tottenham Hale, Northumberland Park, Angel Road, Ponders End, Brimsdown, Enfield Lock, Waltham Cross, Cheshunt, Broxbourne, Rye House, St Margaret's, Ware, Hertford East
  
  
• London Liverpool Street to/from Harlow Town, Bishops Stortford and Cambridge
  London Liverpool Street, Tottenham Hale, Cheshunt, Broxbourne, Roydon, Harlow Town, Harlow Mill, Sawbridgeworth, Bishops Stortford, Stansted Mountfitchet, Stansted Airport, Elsenham, Newport, Audley End, Great Chesterford, Whittlesford, Shelford, Cambridge
  
  
• London Liverpool Street to/from Kings Lynn
  London Liverpool Street, Cambridge, Waterbeach, Ely, Littleport, Downham Market, Watlington, Kings Lynn
  
  
• London Liverpool Street to/from Stansted Airport
  London Liverpool Street, Tottenham Hale, Bishops Stortford, Stansted Airport
  
  
• London Liverpool Street to/from Enfield Town and Cheshunt via Seven Sisters
  London Liverpool Street, Bethnal Green, Cambridge Heath, London Fields, Hackney Downs, Rectory Road, Stoke Newington, Stamford Hill, Stratford, Seven Sisters, Bruce Grove, White Hart Lane, Silver Street, Edmonton Green, Bush Hill Park, Enfield Town, Southbury, Turkey Street, Theobalds Grove, Cheshunt
  
  
• London Liverpool Street to/from Chingford
  London Liverpool Street, Bethnal Green, Hackney Downs, Clapton, St James Street, Walthamstow Central, Wood Street, Highams Park, Chingford
  

National Express East Anglia Ticketing

Unlike many other operators in the London area, the company allows Oyster card pay as you go to be used on a limited number of its services and has announced roll-out plans for the remaining stations in Greater London.

National Express East Anglia Rail Passenger Assistance

Natiolnal Express East Anglia welcome any travellers who have individual needs and those with disabilities, including wheelchair users and anyone with other mobility difficulties. Whether you need help boarding or alighting from trains, assistance with children or heavy luggage, or someone to meet you at a major station and guide you to a connecting service, they will be delighted to do all they can to make your journey as easy as possible.

You can book your assistance by:

• completing the Assisted Travel Booking Form
• calling free on 0800 028 28 78
• by text-phone service on 0845 606 7245

Booking in advance (at least 24 hours before travel) enables them to ensure any arrangements can be made for assistance including car parking and other individual requirements. National Express East Anglia can also advise other stations of your needs and time of arrival.

East Anglia Rail Lone Traveller Service

National Express Customer Service Advisors (CSAs) will be on hand at 23 key locations across the National Express East Anglia network to escort customers travelling alone from and to cars parked in National Express East Anglia station car parks managed by NCP. Customer Service Advisors will escort lone travellers from and to their vehicles.

National Express East Anglia Rail Lone Traveller Service can be pre-booked or customers can simply turn up at the station and call the CSA directly on their mobile phone. Customer Service Advisors will be available at stations from 18.00 until midnight or until close of service to assist pre-booked customers.

National Express East Anglia Railway Station Car Parking

All National Express East Anglia station car parks are managed by National Car Parks (N.C.P.)

You'll be pleased to know that National Express East Anglia Railway new contract with N.C.P. will see £967,000 investment in National Express East Anglia Railway car parks (over the next 2 years) to help make using them simpler.

• Making cars parks safer and more secure
• Security improvements including new and upgrade of existing CCTV
• Deployment of late night parking patrollers offering escorts from train to car park at 23 key locations. This commences from October to March each year. View the Lone Traveller service for more information about how to organise an escort to yNational Express East Anglia Railway car.
• NCP Virtua ANPR (automatic number plate recognition) virtual parking enforcement system at 10 major car parks by July 2008 and across all car parks by July 2010
• To achieve minimum 22 Park Mark awards across National Express East Anglia Railway network of station car parks by mid 2009

Purchasing National Express East Anglia Railway Car Park Tickets

To ‘make travel simpler’ National Express East Anglia Railway have introduced a variety of ways to purchase yNational Express East Anglia Railway car park ticket. You can make a purchase before you park in yNational Express East Anglia Railway chosen car park simply by contacting National Express East Anglia Railway in one of following ways:

• Pay by phone: 0870 458 9600 (to register)
• Text ‘help’ to:0795 008 0201 (to register)
• Online at www.ncp.co.uk/fastpark.htm
• Number Plate Recognition - National Express East Anglia will introduce a number plate recognition payment system in 10 of National Express East Anglia Railway National Express East Anglia station car parks by August 2008.
• Pay at the car park - If you prefer a little more flexibility and would like to purchase yNational Express East Anglia Railway ticket on the day you may use a pay and display machine located in any of National Express East Anglia Railway car parks. National Express East Anglia Railway have installed a fleet of car park machines that accept not only cash but also debit cards making yNational Express East Anglia Railway purchases simpler by eliminating the need to find change.

National Express East Anglia Station Car Park Safety and Security

National Express East Anglia recognise that safety and security are important to you and therefore have introduced a lone traveller scheme allowing assistance from ‘car to train’ at 23 key station car parks across the network.

To demonstrate National Express East Anglia Railway commitment to you by making yNational Express East Anglia Railway experience of National Express East Anglia Railway station car parks simpler, National Express East Anglia Railway are working hard towards achieving 22 Park Mark awards across National Express East Anglia Railway car park network by July 2009. This will mean that National Express East Anglia Railway car parks will be recognised by the British Transport Police and the British Parking Association.

National Express Rail Green Travel

Travelling by train is one of the most eco-friendly ways to get out and about, and by making energy efficiency a top priority, National Express is ahead of the game.

National Express is one of the most energy-efficient train operators in the UK. A project plan has been developed with nearly 50 specific plans and actions to improve energy efficiency by 25%. The plan is divided into Energy data and management processes; Electric train technical modifications; Diesel train technical modifications; Operational efficiency through good practice; and last but not least, Maintenance depot and station good house keeping.

In December 2006 National Express began to use class 360 to regenerate electricity when braking. This means that the electrical motors are used as a brake and create electricity which can be used for other trains, or put back in the national grid. It's believed this will save 16% of the energy used by the trains, amounting to 2000 tonnes of carbon per year. Heaters are also due to be modified to work only when in service, which is predicted to save 6% of the overall electric bill. And, there is also activity to improve efficiency of air-conditioning and heating, and to stop train doors being left open when not in use. National Express is working with suppliers to improve the efficiency of the diesel engines, too, by testing electronic engine management and clean fuel technology, along with real time fuel measurement. They are proud to be the first UK train operator to undertake these activities to reduce emissions.

When you're on the train, where possible, please close doors and windows when the heating or air conditioning is working to improve its efficiency and reduce energy use. National Express is proud of the efforts it has made to improve energy efficiency. Trains are already the green way to travel and National Express is in the lead to make them even better. By travelling by train instead of the car, you're helping to reduce the CO2 we produce as a nation!

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